Return and Refund
You have the right to exercise your right of withdrawal within 14 days from the day you receive the goods. The right of withdrawal applies only if the product seal is unbroken and the product is unused. All returned items must be returned in the original packaging and original condition. Used products returned will not be refunded. The shipping cost will not be refunded.
To exercise your right of withdrawal, please write us an email or fill in the return form. You as a customer are responsible for paying the return shipping. Trackable shipping methods specifying the sender and the receiver are recommended for returning the goods.
Refunds are made using the same payment method used during the purchase and should be made no later than 30 days from the date we received the notice. Please note that you as a customer may have to wait for the refund until the item has returned to us or until you have provided proof that the item has been returned.
In the event that we deliver an incorrect product or the product has defected during delivery, we will resend the same or equivalent goods for you without cost. Contact us via e-mail and we will resend the correct product and a return slip for free return shipping.